vi.design  /  Profit Leak Audit

Profit Leak Audit

This is not a sales call.
You share five numbers.
You get a report that shows each leak sized in dollars.

Every finding shows the dollar amount, the arithmetic, and what to do first.

How it works

Three steps. Days, not months.

01

Intake.

You answer fifteen to twenty questions about how your business runs. How many leads come in. What the booking rate is. Average job value. Where you lose people. How you handle no-shows, late payments, and follow-ups. Takes about thirty minutes.

02

We map your five stages.

Every service business loses money at one of five points: leads coming in, leads getting booked, jobs showing up, work getting done, and getting paid. We map yours against the seven categories of waste that appear in structured process improvement work. Each category that applies gets sized.

03

You get a signed report.

The report covers every finding we could size from your intake answers. Each one shows the dollar estimate, the arithmetic, and what to do first. You keep the report. You own it. No follow-on obligation unless you decide you want one.

The method

Lean Six Sigma applied to a ten-person operation.

Lean Six Sigma is a formal methodology for finding and removing waste in any process. "Waste" means any step that consumes time or money without producing something the customer values. It was developed for manufacturing and applied in healthcare, logistics, and military aviation maintenance. The goal is always the same: find the steps that cost you without earning you, size them in dollars, and remove them in order of impact.

Every audit runs this same structured check across your operation. Not the full industrial version. The version that fits a dental practice, a roofing company, or an HVAC business. The questions are different. The discipline is the same.

There are seven categories of waste this work looks for:

  • Work that piles up waiting for the next step
  • Errors that require rework
  • Unnecessary hand-offs between people or systems
  • Extra steps that add cost but not value
  • Time spent waiting for inputs
  • Work done before it is needed
  • Capacity that goes unused because no system uses it

Your operation has some of these. The intake tells us which ones. The report tells you what each one is costing.

Twenty years as a Navy Chief. Lean Six Sigma trained. I find waste for a living.

I spent twenty years in the U.S. Navy as an Aviation Maintenance Chief. For most of that time, I worked on the systems that kept aircraft flying: data management, maintenance operations, and the process improvement programs the Navy runs to find and eliminate waste in maintenance pipelines. That work was structured. Every finding got measured. Every fix got tracked. That is the discipline I bring to this audit.

I am not a business consultant. I am a process engineer who learned to find waste in some of the most complex operations in the world. I now apply that same structured check to service businesses.

The report I hand you is the same kind of work product I produced for twenty years. Signed. Every number checkable.

Sample finding

This is the format.
Your numbers go in.

Every finding in the report follows the same structure: what we found, why it happens, what it costs (with visible arithmetic), and what to do first.

Sample finding  ·  02 of 05  ·  Lead response Sample figure
$21,900

/yr estimated recoverable  ·  Palo Verde Dental (fictional)

What we found New web leads get a same-day reply only when someone at the desk notices the inbox. Nights and weekends, nobody checks. Average response time is four to six hours.
Why it happens No system owns the web inbox. Reply speed depends on who is at the front desk and whether they are already with a patient.
What it costs
12 web leads per month. Average new-patient value $680 (sample figure). Response-time conversion penalty: 8x lower past 5 minutes (InsideSales). Assume 40% of delayed leads lost to faster-responding competitors (modeled assumption).
12 leads × 40% lost × $680 × 12 months = $39,168
Conservative recovery assumption 56% = $21,934, rounded to $21,900.
What to do Automated reply sent within 5 minutes of form submission, any hour. Follow-up call next business morning. Effort: low. Track: average response time and lead-to-booking rate.

The guarantee

We find at least three problems and put a dollar amount on each one.
Or the audit is free.

If we cannot find at least three problems in your operation and price each one in dollars, the $1,997 fee is refunded in full.

Written request. No forms. No calls.

The guarantee commits to what we can deliver: a report with at least three findings, each with a dollar amount and visible arithmetic, from the intake data you provide. It does not commit to what your operation contains. If you provide the intake answers and we cannot price three findings, you pay nothing.

Start the audit

Tell us how the business runs. The report does the rest.

The intake takes about thirty minutes. You answer questions in five areas. We do the rest.

A How leads come in. Your main channels and monthly volume.
B How leads get booked. Your process, booking rate, current response time.
C How jobs show up. Your no-show and cancellation rate, how you handle them.
D How work gets done. Where the manual steps and rework live.
E How you get paid. Your average time to invoice, your late-payment rate.

If any one of those findings applies to your operation, acting on it pays for the audit.

$1,997

Credits 100% toward any build within 30 days.

5 audits per month. Spots available.

Phase 0 note. The sample findings on this page use constructed figures to illustrate the format. We do not yet have completed client audits to publish. When we do, real findings replace these samples. The methodology is the same; the numbers shown here are illustrations, not published outcomes.

About you

A — How leads come in

B — How leads get booked

C — How jobs show up

D + E — Work and payment

Your intake is in.

We review your answers and confirm the audit is a good fit within one business day. You will hear from us at the email you provided.